Privacy Policy

Last updated: August 14, 2025

Veloso Floor LLC (“Veloso Floor,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices.

Who We Are

Controller: Veloso Floor LLC
Email: velosoflooring@gmail.com
Phone: (720) 724-4851
Address: [Business Address], [City], [State], [ZIP], USA

Information We Collect

Information you provide

• Contact details (name, email, phone, address)
• Project details (property type, measurements, preferences, photos/videos you upload)
• Communications (messages, emails, forms, reviews)
• Billing details (only limited payment info if you pay online; full card data is handled by our payment processor)

Information collected automatically

• Device and usage data (IP address, browser, pages viewed, timestamps, referral URLs)
• Cookies and similar technologies (see Cookie Policy)

Information from third parties

• Lead platforms, advertising partners, analytics providers
• Public sources (e.g., property records when relevant to quotes)

How We Use Your Information

• Provide quotes, schedule visits, and deliver installation/refinishing services
• Communicate about projects, appointments, and support
• Process payments and send invoices/receipts
• Improve our site, services, and customer experience
• Marketing (with your consent where required)
• Detect, prevent, and address fraud, security, or legal issues
• Comply with legal obligations

Legal Bases (EEA/UK visitors)

Where GDPR applies, we rely on contract, legitimate interests (e.g., site security, service improvement), consent (e.g., certain marketing/cookies), and legal obligation.

Sharing Your Information

We may share with:

• Service providers (hosting, email, scheduling, analytics, payment processing)
• Professional advisors (legal, accounting)
• Advertising/analytics partners (with consent where required)
• Authorities, when required by law or to protect rights and safety
  We do not sell personal information.

Data Retention

We keep personal data only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

Your Privacy Rights

US (general)

You may request access, correction, or deletion where applicable. Contact us at velosoflooring@gmail.com.

California (CCPA/CPRA)

California residents may request: (1) access to categories/specific pieces of personal information, (2) deletion, (3) correction, and (4) information about disclosures for business purposes. To exercise rights, email velosoflooring@gmail.com. We do not sell or share personal information for cross-context behavioral advertising without consent.

EEA/UK

You may request access, rectification, erasure, restriction, portability, and object to processing. You may withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

Children’s Privacy

Our services are not directed to children under 13. If we learn we collected data from a child under 13 (or under the applicable age of consent), we will delete it.

International Transfers

If you visit from outside the US, your information may be processed in the United States. We use appropriate safeguards where required.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows the most recent revision.

Contact Us

Questions or requests: velosoflooring@gmail.com | (720) 724-4851.